Arkbound believes in accountability and we are a media regulated organisation under the terms of the Leveson Enquiry. We can look into complaints about items we have published which are in our control and adhere to the Standards Code at www.impress.press/standards
We can only deal with your complaint if you are personally and directly affected by an alleged breach of the Code, a representative group affected by an alleged breach of the Code (where there is public interest in your complaint) or a third party seeking to ensure accuracy of published information. Initial complaints must be made to Arkbound in writing: firstname.lastname@example.org or Backfields House, Upper York Street, Bristol BS2 8QJ.
We will acknowledge complaints with 7 days and provide a final decision letter within 21 days. If we uphold your complaint, we will tell you the remedial actions we have taken. If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 days of submitting your complaint, you can refer the matter to IMPRESS, 16-18 New Bridge Street, London EC4V 6AG (email@example.com).